Return and Refund Policy

Thank you for shopping at IbrahimCap (the "Website"). We want you to have a satisfactory shopping experience, and we strive to ensure that our products meet your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent and hassle-free return and refund process.

Returns

If you wish to return a product, please follow these guidelines:

  1. Eligibility: To be eligible for a return, the product must be unused, undamaged, and in its original packaging. It should also be returned within [number of days] days from the date of delivery.

  2. Return Authorization: Before sending the product back, you must request a return authorization by contacting our customer support team at [Your Email Address]. Please provide your order number, the reason for the return, and any relevant details.

  3. Shipping: You are responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure safe delivery.

  4. Refund Processing: Once we receive the returned product and inspect its condition, we will process your refund within [number of days] days. The refund will be issued to the original payment method used during the purchase.

Refunds

We offer two types of refunds:

  1. Full Refund: If the returned product meets our return policy criteria, you will receive a full refund of the purchase price, excluding any shipping charges.

  2. Partial Refund: In some cases, if the returned product is not in its original condition or does not meet the return policy criteria, we may offer a partial refund at our discretion.

Exchanges

Unfortunately, we do not offer direct product exchanges. If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a return or replacement, depending on the situation, and cover any shipping costs associated with the return.

Contact Us

If you have any questions or need assistance with the return and refund process, please contact our customer support team.